Student Welfare

All Education Wellington members are signatories to the Code or Practice for the Pastoral Care of International Students. This is a quality assurance document administered by the New Zealand Qualifications Authority (NZQA). Education Wellington institutions take this seriously and are committed to providing the best quality care for students. Long before students step off the plane, our education providers are there helping students with learning assistance, affordable accommodation, and ongoing care and support.

The Code of Practice sets standards for educational providers to ensure that:

  • the recruitment of international students is undertaken in an ethical and responsible manner
  • information supplied to international students is comprehensive, accurate, and up-to-date
  • students are provided with information prior to entering into any commitments
  • contractual dealings with international students are conducted in an ethical and responsible manner
  • the particular needs of international students are recognised by institutions
  • international students under the age of 18 are in safe accommodation
  • all providers have fair and equitable internal procedures for the resolution of international student grievance